Effective Date: 25 September 2026
Last Updated: 25 September 2026

These Terms and Conditions (“Terms”) apply to all bookings, reservations and stays at 34 On Milkwood Guesthouse (“34 On Milkwood”, “we”, “us” or “our”).

By making a booking with us, the person making the booking (“Booking Guest”) confirms that they have read, understood and agreed to these Terms and Conditions on behalf of themselves and, where applicable, all members of their booking party.

Please read these Terms carefully before making a booking.

1. Booking Process

Bookings may be made through our website, directly with 34 On Milkwood, by telephone, email, or through an authorised third-party booking or reservation platform.

To make a booking, the lead guest must be at least 18 years of age, unless otherwise agreed by 34 On Milkwood in writing.

The person making the booking must provide accurate and complete information, including the names and contact details requested during the booking process.

The maximum number of guests permitted in each room is determined by the applicable room occupancy limit displayed on our website or communicated at the time of booking.

Guests may not exceed the stated occupancy limit without our prior written approval.

Where the person making the booking is different from the lead guest who will occupy the accommodation, the person making the booking may remain responsible for the booking, including applicable cancellation charges, non-arrival charges, damages and other amounts payable under these Terms.

Only the lead guest and the named guests included in the booking are permitted to occupy the accommodation and use its facilities.

Third-party visitors may only enter or use the property with the prior express permission of 34 On Milkwood. We reserve the right to refuse access to visitors where we reasonably consider it necessary for security, privacy, safety or the comfort of other guests.

2. Confirmation of Bookings and Deposits

A booking is only confirmed once the required deposit or payment has been received in cleared funds and confirmation has been issued by 34 On Milkwood.

The required deposit is:

Deposit required: 50%

Where a deposit is required, the deposit must be paid within the timeframe specified at the time of booking.

Failure to make the required payment within the specified period may result in the booking being released without further notice.

Deposits are refundable only in accordance with the cancellation terms contained in these Terms and Conditions.

34 On Milkwood reserves the right to require full payment in advance for certain bookings, dates, promotional rates, peak periods or special events.

3. Accepted Payment Methods

Subject to availability, payments may be made using:

• debit or credit card;
• electronic funds transfer (EFT);
• approved online payment facilities;
• cash deposit; or
• cash, where expressly agreed with 34 On Milkwood.

Other payment methods may be accepted at our discretion.

All payments must be made in South African Rand (ZAR), unless otherwise agreed.

Any bank charges, payment processing charges, dishonoured payment charges or other costs incurred by 34 On Milkwood as a result of a failed or reversed payment may be charged to the Booking Guest.

Where such charges are incurred, the Booking Guest must reimburse 34 On Milkwood within seven (7) days of being notified of the amount due.

4. Guest Conduct

All guests are expected to behave respectfully and responsibly throughout their stay.

Guests must respect:

• the privacy of other guests;
• the peace and quiet of the property;
• neighbouring properties and residents;
• the owners and staff;
• the property and its contents; and
• applicable laws and regulations.

Excessive noise, parties, disruptive behaviour, threatening behaviour, harassment, violence, illegal activities or behaviour that unreasonably interferes with other guests’ enjoyment of the property is not permitted.

We reserve the right to terminate a guest’s stay and/or cancel a booking with immediate effect, without refund, where a guest or member of their party:

• causes a serious disturbance;
• behaves abusively or threateningly;
• damages property;
• engages in unlawful activity;
• creates a safety or security risk;
• materially breaches these Terms; or
• unreasonably interferes with the comfort or privacy of other guests, neighbours, owners or staff.

Where a booking is terminated for serious misconduct or a material breach of these Terms, the guest may be required to leave the property immediately.

5. Check-in and Check-out

Guests must observe the following check-in and check-out times:

Check-in

From 14:00 until 19:00 on the day of arrival.

Guests arriving outside these hours should contact us in advance to make suitable arrangements.

Early check-in is subject to availability and cannot be guaranteed unless expressly confirmed by 34 On Milkwood.

Check-out

By 11:00 on the day of departure.

Guests who require a late check-out must obtain prior approval.

Late check-out without prior approval may result in an additional charge and, where applicable, the cost of accommodating affected reservations.

6. Cancellation, Refunds and Non-Arrival

Guests who need to cancel a booking should notify 34 On Milkwood as soon as possible.

Unless different cancellation conditions were expressly agreed at the time of booking or apply to a particular promotional, peak-season or third-party booking, the following cancellation policy applies:

Cancellation 15 days or more before arrival

100% of the deposit will be refunded.

Cancellation 14 days or less before arrival

50% of the deposit will be refunded.

Cancellation 48 hours or less before arrival

No deposit refund will be provided and the full booking amount will become due.

The applicable cancellation period is calculated with reference to the scheduled check-in date and time.

Refunds will generally be made using the original payment method where reasonably possible.

Third-party booking platforms may have their own cancellation and refund terms. Where a reservation was made through a third-party platform, the cancellation conditions communicated by that platform may apply.

7. Non-Arrival / No-Show

If a guest does not arrive for their confirmed booking and has not made an alternative arrangement with 34 On Milkwood, the booking will be treated as a non-arrival / no-show.

In such circumstances:

• the deposit paid will be forfeited; and
• the full amount payable for the booking may become due.

Where possible, guests who are unable to travel are encouraged to contact us as soon as possible.

We strongly recommend that guests obtain appropriate travel, medical and/or cancellation insurance where appropriate.

8. Cancellation by 34 On Milkwood

In exceptional circumstances, 34 On Milkwood may need to cancel or amend a booking.

Where we cancel a booking for reasons within our reasonable control, we will endeavour to provide reasonable notice and, where appropriate, offer an alternative arrangement or refund amounts paid.

Where cancellation is caused by circumstances beyond our reasonable control, including events of force majeure, we will refund payments received to the extent required by applicable law and/or the applicable booking terms.

To the extent permitted by law, 34 On Milkwood will not be responsible for additional costs, losses or expenses incurred by a guest as a result of circumstances beyond our reasonable control.

9. Force Majeure

34 On Milkwood will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances reasonably beyond our control.

Such circumstances may include:

• natural disasters;
• severe weather;
• fire;
• flooding;
• power or utility failures;
• telecommunications failures;
• government restrictions;
• civil unrest;
• acts of terrorism;
• epidemics or pandemics;
• strikes or industrial action;
• infrastructure failures;
• emergencies;
• acts of war; or
• other circumstances beyond our reasonable control.

Nothing in this clause limits any rights a consumer may have under applicable South African law.

10. Wi-Fi – Fair and Appropriate Usage

Where Wi-Fi or internet access is provided, guests agree to use the service fairly, responsibly and lawfully.

The internet service is intended primarily for normal activities such as:

• web browsing;
• email;
• messaging;
• social media;
• general online services; and
• reasonable video, music or media streaming.

The service is not guaranteed to be suitable for:

• extensive downloading or uploading;
• high-volume data transfers;
• cryptocurrency mining;
• servers or hosting;
• excessive bandwidth consumption;
• automated scraping;
• commercial high-volume use; or
• other activities that materially affect the service available to other guests.

Guests may not use our internet connection for unlawful activities or to access, transmit, store or distribute unlawful material.

We may monitor network performance and usage information where reasonably necessary to maintain network security, service quality and fair access.

We reserve the right to restrict or suspend internet access where necessary to protect our network, systems, guests or service providers.

Any monitoring will be conducted in accordance with applicable privacy laws.

11. Damages and Breakages

The Booking Guest is responsible for the conduct of all members of their booking party and may be held responsible for damage caused to the property during their stay, subject to applicable law.

This includes, but is not limited to:

• broken furniture;
• damaged fixtures or fittings;
• damaged electrical equipment;
• damaged linen or towels;
• stains;
• excessive cleaning requirements;
• damaged doors, windows or locks;
• lost keys, remotes, access cards or fobs;
• missing property; and
• other damage caused by negligence, misuse or intentional conduct.

Guests must report accidental damage to us as soon as reasonably possible.

Where damage occurs, we will assess the reasonable cost of repair, replacement or restoration.

We will not charge guests for reasonable wear and tear.

Where permitted by law, reasonable costs associated with damage caused by the guest or their booking party may be charged to the Booking Guest.

12. Lost Keys, Remotes, Fobs and Access Cards

Guests are responsible for keys, remotes, access cards, fobs and other access devices issued to them.

Lost or damaged access devices may attract a replacement charge.

Applicable replacement charges will be communicated to the guest where relevant.

Guests must return all access devices upon check-out.

13. Lost Property

If personal property is found after a guest’s departure, 34 On Milkwood will make reasonable efforts to identify and contact the owner where sufficient information is available.

Lost property will generally be retained for one (1) month from the date it is discovered.

Guests may arrange collection of lost property at their own cost.

Where agreed, we may arrange delivery of lost property through a suitable courier or postal service at the owner’s expense.

We do not accept responsibility for the loss, damage or deterioration of property left behind by guests, except where liability cannot lawfully be excluded.

After the applicable retention period, unclaimed property may be disposed of, donated or otherwise dealt with at our discretion, subject to applicable law.

Guests are responsible for checking their rooms and belongings before departure.

14. Smoking

Smoking is not permitted inside guest rooms or indoor areas of 34 On Milkwood.

This includes:

• cigarettes;
• cigars;
• pipes;
• electronic cigarettes;
• vaping devices;
• e-liquids; and
• other smoking or vaping products.

Smoking and vaping are permitted only in designated areas, where such areas are provided.

Guests must dispose of smoking materials safely and must not smoke in areas where smoking is prohibited.

Any additional cleaning, damage or restoration costs resulting from smoking inside a room or prohibited area may be charged to the responsible guest, subject to applicable law.

These rules are intended to protect the health, safety and comfort of all guests and to comply with applicable South African legislation and regulations.

15. Pets and Service Animals

34 On Milkwood’s pet policy:

No Pets

Pets are not permitted on the property.

Where applicable law requires reasonable accommodation of an assistance or service animal, guests should contact us in advance so that appropriate arrangements can be discussed.

16. Parking

Where on-site parking is provided, parking is subject to availability.

Guests park their vehicles at their own risk.

34 On Milkwood does not accept responsibility for theft from vehicles, damage to vehicles, loss of belongings from vehicles or other vehicle-related loss, except where liability cannot lawfully be excluded.

Guests must:

• park only in designated areas;
• avoid obstructing entrances or other vehicles;
• follow any parking instructions provided by management; and
• ensure that vehicles are securely locked.

Guests should not leave valuable items visible inside vehicles.

17. Personal Belongings and Valuables

Guests are responsible for their personal belongings during their stay.

Valuable items should be secured appropriately.

Where a safe or other secure storage facility is provided, guests are responsible for using it correctly.

We do not accept responsibility for loss or theft of personal belongings except where liability cannot lawfully be excluded.

18. Room Occupancy

Guests may not exceed the maximum occupancy specified for their room.

Additional guests may only stay overnight with prior approval from 34 On Milkwood.

We reserve the right to refuse additional occupancy where doing so would breach safety requirements, room capacity, insurance requirements, licensing requirements or applicable law.

19. Visitors

Visitors are not automatically permitted to stay overnight or use guest facilities.

All visitors must be approved by 34 On Milkwood in advance.

Visitors may be required to provide identification or comply with reasonable security procedures.

The Booking Guest remains responsible for the conduct of their visitors and for any damage, loss or disturbance caused by them.

20. Children

Children are welcome where the relevant accommodation and room occupancy arrangements permit.

Parents, guardians and accompanying adults are responsible for the supervision and safety of children in their care.

Guests must ensure that children do not enter restricted areas or interfere with property, equipment or facilities.

21. Accessibility and Special Requirements

Guests with accessibility requirements, medical requirements, dietary requirements or other special needs are encouraged to discuss these requirements with us before booking.

While we will make reasonable efforts to accommodate special requests, such requests cannot always be guaranteed.

Guests should provide sufficient notice so that appropriate arrangements can be considered.

22. Privacy and Personal Information

We respect the privacy of our guests and process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable.

Personal information may be collected and processed for purposes including:

• making and managing reservations;
• communicating with guests;
• processing payments;
• providing accommodation services;
• security;
• customer service;
• legal and regulatory compliance; and
• legitimate business administration.

Our full Privacy Policy is available on our website:

Privacy Policy: [INSERT PRIVACY POLICY LINK]

By providing personal information to us, guests acknowledge that such information will be processed in accordance with our Privacy Policy and applicable law.

23. Photography, CCTV and Security

For the safety and security of our guests, staff and property, security measures may be used at the property.

Where CCTV surveillance is used, cameras will generally be positioned in appropriate external or common areas and will not be installed in areas where guests have a reasonable expectation of privacy.

CCTV footage and related information may be processed for purposes including:

• security;
• prevention and investigation of crime;
• protection of guests, staff and property;
• incident investigation; and
• compliance with legal obligations.

Any CCTV processing will be subject to applicable privacy legislation.

24. Complaints

If a guest has a complaint about their accommodation or stay, they should notify management as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, resolve the matter during the guest’s stay.

Complaints should preferably be raised before departure where the issue is capable of being addressed during the stay.

Nothing in these Terms removes or limits any rights available to consumers under applicable South African law.

25. Liability

To the extent permitted by applicable law, 34 On Milkwood will not be liable for indirect, consequential or unforeseeable loss arising from a guest’s stay.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms excludes or limits any consumer rights, guarantees or remedies that cannot legally be excluded under applicable South African legislation.

Guests remain responsible for their own actions and for the actions of members of their booking party and visitors.

26. Consumer Protection

These Terms are intended to operate in accordance with applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) where applicable.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

Nothing in these Terms is intended to deprive a consumer of a statutory right or protection that cannot legally be waived.

27. Changes to Bookings

Requests to change booking dates, room types, occupancy or other booking details are subject to availability and may be subject to additional charges.

A booking amendment is not confirmed until it has been accepted by 34 On Milkwood.

Changing the dates of a reservation may be treated as a cancellation and new booking where applicable.

Third-party booking platforms may have separate amendment rules.

28. Promotional and Special Rates

Promotional, discounted, non-refundable or special-event rates may have different booking and cancellation conditions.

Any special conditions applicable to such a rate will be communicated at the time of booking.

Where a specific booking confirmation contains terms that differ from these general Terms, the specific booking conditions may apply to that reservation to the extent permitted by law.

29. Website Information

We endeavour to ensure that information published on our website is accurate and up to date.

However, photographs, descriptions, facilities, prices and other information may occasionally change.

Website photographs are intended to provide a representation of the accommodation and facilities and may not always depict the exact room or configuration allocated to a particular booking.

30. Third-Party Booking Platforms

Where a reservation is made through an external booking platform, the terms and conditions of that platform may also apply.

Guests should review the relevant platform’s booking, payment, cancellation and privacy policies.

In the event of a conflict between these Terms and the specific terms displayed by the third-party booking platform at the time of booking, the applicable booking conditions will be considered together with these Terms and any mandatory rights provided by South African law.

31. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from or relating to a booking or stay will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally available dispute-resolution mechanisms.

32. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

33. Entire Agreement

These Terms, together with the applicable booking confirmation, Privacy Policy, specific booking conditions and any other terms expressly incorporated into the booking, constitute the terms applicable to the guest’s reservation and stay.

34. Contact Details

For questions relating to bookings, these Terms or your stay, please contact:

34 On Milkwood Guesthouse

Address:
34 Milkwood Drive
Herrwood Park
uMhlanga
4319
South Africa

Email:
info@34onmilkwood.co.za

Telephone:
+27 73 709 2875

Website:
https://34onmilkwood.co.za

Version: 1.0
Effective Date: 25 September 2026
Last Updated: 25 September 2026